top of page

Support

Shipping & Returns, Store Policy & Privacy Policy

CUSTOMER CARE

 

At THE CURIOUS DESIGN STUDIO  we put the experience of the customer at the top of our priority and it's our goal to make you happy with the service that you receive from us. We try to be as transparent as possible with the shipping and returns policy but if there is something that you want to discuss with us, please get in touch joyfulco.uk We seek to approach all problems with kindness and compassion so if there is something that you are not happy about please do get in touch with us and we will get it resolved.

SHIPPING POLICY

All orders will be posted within one week, however, if you have a special request for a quicker delivery time, please email thecuriousdesignstudio1@gmail.com to see if we can send the order out more quickly.

 

RETURNS

Thank you for your purchase and we really hope that you're happy with your TCDS goods. You do however have every right to change your mind or if you're not happy with anything, you can return it to us for a full refund. Please see below for more information on the TCDS return policy. 

All returns must be postmarked within 28 days of the delivery date and the packaging must be in new and unused condition. To return your TCDS product, please email thecuriousdesignstudio1@gmail.com and you'll be sent a returns form which you need to print and include in the box, along with all of the original packaging, and post to following address:

 

Alice Lewis

12 Freeland Gate

Witney Road

Witney

OX29 8GD

Please note, you will be responsible for all return shipping charges and it's a good idea to get proof of postage as you're responsible for the goods until they arrive with us. 

REFUNDS

After receiving your return and inspecting the condition of your item(s), we will process your return. Please allow at least 10 days from the receipt of your item to process your refund and we will notify you by email when your return has been processed.

 

EXCEPTIONS

For defective or damaged products, please contact us at thecuriousdesignstudio1@gmail.com to arrange a refund or exchange.

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us via email thecuriousdesignstudio1@gmail.com

PRIVACY POLICY

 

At THE CURIOUS DESIGN STUDIO, one of our main priorities is the privacy of my visitors and customers. This Privacy Policy document contains types of information that is collected and recorded by TCDS and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at thecuriousdesignstudio1@gmail.com


 

TCDS is totally committed to protecting the information supplied by visitors who sign up to my newsletter or customers who buy our goods, and you have the option to unsubscribe at any time. The personal information we collect, such as your name, address, email, contact telephone numbers is carefully stored on Wix client management software and we do not share this information with any other third parties. 

 

We hope that you don't mind if we ask if you're prepared to participate in a satisfaction questionnaire or to make comments about the services we provide. Again, you can opt out of these at anytime by emailing us at thecuriousdesignstudio1@gmail.com

 

It might be that we need to update this statement every now and again is please to check the site to refresh your understanding of this privacy statement and its content.

 

Cookie Policy

 

TCDS monitors traffic to our website, which pages are viewed and how visitors navigate the site. This data is automatically recorded by the Visitors browsers and the use of cookies and your pc IP address and standard website statistics software as offered by website hosting companies. This information is only used for internal purposes of TCDS so as to enhance and make improvements to its website. This recording of general statistics does not include any personal information about you. 

 

​If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org

 

Log Files

 

​TCDS follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

 

Cookies and Web Beacons

 

Like most websites, TCDS uses ‘cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

 

​DoubleClick DART Cookie

 

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to TCDS and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads.

 

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies?


 

Online Privacy Policy Only

 

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in TCDS website. This policy is not applicable to any information collected offline or via channels other than this website.

 

Consent​

 

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

Sourced Materials

All of the materials and resources we source for the kits have been supplied by reputable suppliers who do their own safety standards checks. These may consist of new products or they may be remnants and ends of rolls.

 

We keep records of all of our sourced materials and resources so we can track and identify their original source for safety and quality purposes. 

If you have any questions regarding the resources please do contact us at contact@joyfulshop.co.uk

PAYMENT METHODS

 

- Credit / Debit Cards 
- PAYPAL

THE CURIOUS DESIGN STUDIO

Office Address: 12 Freeland Gate, Witney Road, Oxford OX29 8GD

Sole Trader: Alice Spencer Lewis 

bottom of page